Job Opportunity: Service Support Engineer - Italian BranchFor our Italian Branch located in Caponago (MB), we are seeking a committed and proactive professional to join our team.We are a worldwide leader in reciprocating compressors, looking for a young resource with several years of technical and commercial experience in service/aftermarket of mechanical machinery, preferably rotating equipment.The position is part of the Service Division, with the objective to support business development and organizational growth through new customer acquisition and expanding our service portfolio.Main Responsibilities:Coordinate the field service team (internal/external)Provide 1st level technical support for FSR and BCIT activitiesCoordinate workshop resources and plan workshop workloadEnsure project execution (Parts, Field Service, Repair) according to customer specifications, industry norms, BC standards, policies, procedures, and ISO9001 standards, on time and within budgetEvaluate costs for Field Service and Workshop activitiesAssist, evaluate, support, and oversee external service organizationsIdentify, recruit, and maintain relationships with suppliersDevelop strategic partnerships to achieve business targetsCoordinate customer support and order management teamsCandidate Profile:5-10 years of experience in a similar role and market, preferably reciprocating compressorsFull understanding of maintenance and repair jobsKnowledge of SAP (R3 or S/4 HANA)Business fluent in English, both oral and writtenWe are looking for:A team player in a multicultural, international, and local workshop environmentCustomer satisfaction-orientedEffective management of customer claimsPersistent and target-drivenAbility to manage multiproduct and service ordersWillingness to travel domestically and internationallyAvailability for field activitiesTrustworthy, proactive, self-disciplined, self-motivated, loyalWe Offer:Structured induction processFlexible and hybrid working conditionsAutonomous and diverse activitiesOpportunities for professional development and trainingA collaborative, family-like corporate cultureValues that promote diversityA dynamic, international environment with committed colleaguesWe look forward to receiving your complete application documents. Please submit your application to Burckhardt Compression IT, located in Caponago (near Milan), Italy.Burckhardt Compression has been creating leading compression solutions for a sustainable energy future since 1844. As the only global manufacturer covering the full range of reciprocating compressor technologies and services, we set industry standards with our passionate and customer-oriented workforce.
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