Our client, a reputable IT company based in Nicosia, is seeking a dedicated IT Support Assistant to join their team. This is an excellent opportunity for an individual with a background in IT support to develop their career within a dynamic and innovative organisation. If you are passionate about IT support and eager to grow within a forward-thinking company, we encourage you to apply today. MAIN DUTIES AND RESPONSIBILITIES
1. Provide first and second-level support for our internal systems, including Active Directory management and Windows Server administration.
2. Monitor and maintain our network infrastructure with a focus on Cisco Meraki devices. Manage Firewall rules, VPNs and ensure robust network security.
3. Provide technical support to external Customers regarding machines maintenance, troubleshooting, and repairs.
4. Install and support solutions for both internal and external Customers.
5. Maintain and troubleshoot our Printing Production Machines (including Fiery Controllers) in our Technical Support Lab, ensuring optimal performance.
6. Communicate effectively with Customers, providing timely and Efficient Support. Document Support Requests and Resolutions.
7. Perform preventative maintenance on Xerox equipment to minimize downtime and ensure optimal performance.
CANDIDATE PROFILE
8. Bachelor’s degree in Computer Science, Information Technology, or a related Degree.
9. 2 – 3 years of experience in IT support.
10. Strong understanding of Networking Concepts (TCP/IP, DNS, etc.).
11. Experience with Cisco Meraki dashboard and Firewall management is highly desirable.
12. Familiarity with Fiery Controllers is a significant plus.
13. Strong problem-solving skills and a customer-centric mindset.
14. Ability to work independently and collaborate effectively within an executive team.
15. Valid driver’s license is required.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.