Supervisor (Capo Reparto) - Verona C.C. "La Grande Mela", Sona Sona, Italy JD Sports Fashion, founded in 1981 with a single store in northwest England, is now one of the leading Multi-Channel retailers of sports and outdoor fashion in the UK and Europe. The group has over 2,400 stores, catering to various retail segments, and prides itself on offering customers the latest products from top brands. Reporting directly to the Store Manager, the Supervisor, as an experienced sales associate, supports the Management Team of the store, contributing to improved customer service levels and maintaining company standards. Sales/Commercial Skills: Performs activities related to store opening and closing: merchandise arrangement, team briefing, display of new items in the sales area, etc. Periodically monitors profitability through KPI tracking. Participates in sales activities and ensures exemplary customer service. Handles customer complaints efficiently and courteously. Ensures the overall presentation of the store in collaboration with the Visual Merchandising team, respecting company standards, stock rotation, product density, highlighting new products, price variations, etc. Logistics/Loss Prevention/Cash Management/Health and Safety: Holds the keys to the store and assumes full responsibility, managing merchandise and staff ingress and egress. Actively participates in loss prevention and control, collaborating with the profit protection manager through zoning, delivery checks, regular and extraordinary audits/inventory. Handles cash register opening and closing, ensuring daily management of the cash register for monthly administrative closure. Supervises cash collection, manages customer returns and refunds. Contributes to maintaining a healthy and clean environment, taking care of cleaning common areas and sales/storage areas as needed to ensure safety and hygiene. Prerequisites include prior experience in structured retail outlets, preferably in dynamic and multinational contexts; good knowledge of English; leadership and strong relational and communication skills; proficiency in Office Suite (Outlook, Word, Excel). Career progression opportunities, experience in a young, dynamic, and expanding international environment, employee assistance programs, corporate discount, and access to corporate benefits portal are also offered. The above list of activities is exemplary and not exhaustive. The company may request other tasks related to the role if necessary for the smooth running of the business. Please include in your CV an authorization for the processing of your personal data in accordance with Regulation EU n. 679/2016 and current Italian legislation. This announcement is addressed to all genders, pursuant to laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to legislative decrees 215/03 and 216/03. Due to the high volume of applications, if you do not hear from us within two weeks, please consider exploring other opportunities or monitoring our Career Page and LinkedIn page for updates. Thank you for your interest in JD Sports! J-18808-Ljbffr