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Hiring: Head of Support – Must Be an Experienced Trader
Full-Time | Remote | Prop Trading Firm | Immediate Start
We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.
If you’re the person everyone goes to when a trading issue needs solving — this is your position.
Your Role:
You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.
What You Need to Bring:
Advanced knowledge of trading (Forex/CFDs/Crypto)
Strong understanding of prop firm structure (challenges, funding models, etc.)
Experience using or managing MetaTrader (MT4/MT5) platforms
Ability to evaluate trade histories, verify account breaches, and explain decisions
Leadership experience (ideally led support or ops teams before)
High stress tolerance and proactive mindset — you step in, not back, when things go wrong
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