Job Description Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‐on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. Key ResponsibilitiesSolve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance; Help the 1st and 2nd level support to resolve escalated support requests; Deploy patches on all machines (excluding servers) in collaboration with client; Validate and implement updates of business applications on the current master image; Validate the master on all new machines in case of acquisition of a new model of machines; Support and document IOS issues (i Phone/i Pad); Perform first diagnosis of network issues and qualify them – elevate them to the appropriate support group; Perform tests to validate changes of infrastructure in collaboration with client providers; Cover the 3rd level support of system architecture – which means: Test and document changes according to client instructions/procedures; Maintain postmaster scripts (VBS, DOS, Power Shell) for the installation of new applications and updates; Test and adapt the master scripts for installation on new machines; Take part in maintenance operations of computer equipment with the support team; Create and maintain scripts to automate the installation of applications.RequirementsExpertise in Microsoft Office 365 pack, Windows OS, DOS and VBS; Knowledge of Power Shell, Windows server, E‐mail systems, Microsoft Share Point; Knowledge of i OS – i Phone and i Pad; MS Certified (preferable); Successful experience in a transition phase, ideally ITIL certified; Knowledge of backup / restore tools is required;...