Sr. Customer Solutions Manager, Customer Solutions Management, AWS SG
Job ID: 10386066 | Amazon Web Services Singapore Private Limited
Key Job Responsibilities
Own complex migration programs from strategy through execution, partnering with cross‑functional teams including sales, solutions architecture, support, product, professional services, and partners.
Serve as a trusted cloud migration advisor to customers, providing prescriptive guidance based on AWS best practices.
Lead cloud transformation programs across technical, operational, organizational, and educational initiatives spanning IT teams and business units.
Act as the single‑threaded leader for Migrations and Strategic Initiative.
Maintain comprehensive knowledge of existing and emerging cloud computing technologies to identify customer opportunities.
Accelerate customer adoption through education and enablement.
Collaborate with customers to identify and prioritize strategic initiatives.
Contribute to the evolution of the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools.
Manage time effectively while coordinating Customer, AWS, and Partner teams to accelerate the customer's cloud journey.
Serve as a thought leader by sharing best practices across Amazon organizations, mentoring junior CSMs, and influencing industry trends.
Basic Qualifications
5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
Bachelor's degree in science, technology, engineering, math, business, or equivalent.
Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification.
Experience implementing cloud services including migrations and modernization projects or similar.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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