Be among the first 25 applicants. Direct message the job poster from Sharp Brains. “Developing Talent, Managing Risk | Experience in HR & Technical Recruitment | Driven by People & Process Excellence” Role Type: Backfill Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: Modena, Italy (On-Site) Responsibilities Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. Administered approved software installations, updates, and security patching in coordination with IT policies. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. Assisted with Active Directory tasks, basic user account management, and smart hands support. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. Followed ITIL practices for incident, problem, and service request management in corporate environments. Seniority level Associate Employment type Part-time Job function Information Technology and Analyst Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sharp Brains by 2x Get notified about new Information Technology Support Technician jobs in Greater Modena Metropolitan Area. J-18808-Ljbffr