PpFor a client leader in industrial sector, we are searching for the IT Operations Manager responsible for overseeing the organization's IT infrastructure, management cross‑functional IT tasks including systems software, hardware, databases, data and voice networks, data processing operations, and user technology support, and conducing cost/benefit analysis for IT project. /p h3Key Responsibilities /h3 h3Operational Management /h3 ul liOversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently. /li liManage and monitor EIT infrastructure and services to ensure availability and performance. /li liCoordinate and lead the local IT teams to deliver consistent and high‑quality support. /li liEnsure the stability, availability and performance of IT services, acting as a local operational point of contact. /li liOversee hardware, software, database, network (data and voice) and workplace technology environments. /li /ul h3Incident and Problem Management /h3 ul liManage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub‑towers. /li liImplement and maintain incident and problem management processes in alignment with ITIL best practices. /li /ul h3Service Delivery /h3 ul liEnsure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). /li liMonitor service delivery performance and implement improvements to enhance service quality and efficiency. /li liAct as the operational Service Owner for IT services, ensuring quality, reliability and customer satisfaction. /li liIdentify and implement continuous improvement measures to enhance operational efficiency and service quality. /li /ul h3Project Management /h3 ul liLead and participate in IT projects, ensuring they are completed on time, within scope and budget, following global defined standards. /li liCoordinate with cross‑functional teams and stakeholders to ensure successful project delivery. /li /ul h3Vendor Management /h3 ul liManage relationships with external vendors and service providers, ensuring they meet their contractual obligations. /li liManage contract performance and ensure the delivery of quality services. /li /ul h3Financial Responsibilities /h3 ul liDevelop and manage the EIT operational budget for the assigned country(s) or cluster. /li liMonitor expenses and ensure adherence to budgetary constraints. /li liConduct financial analysis related to IT operations, identifying cost‑saving opportunities and efficiencies. /li liProvide financial forecasts and projections for IT projects and operational activities. /li /ul h3Compliance and Security /h3 ul liEnsure compliance with corporate EIT policies, standards, and regulatory requirements. /li liImplement and maintain EIT security measures to protect organizational data and systems. /li /ul h3Team Leadership /h3 ul liLead, mentor, and develop the local IT team, fostering a culture of continuous improvement and professional growth. /li liConduct regular performance reviews and provide feedback and coaching to team members. /li /ul h3Communication and Collaboration /h3 ul liAct as the primary point of contact for IT‑related issues within the assigned country(s) or cluster. /li liCollaborate with global and regional IT teams to ensure alignment with overall IT strategy and initiatives. /li /ul h3Stakeholder Management /h3 ul liAct as the primary point of contact for EIT‑related issues within the assigned countries or cluster. /li liEngage and collaborate with local and regional IT and business stakeholders to ensure alignment with overall EIT strategy and initiatives. /li liCoordinate the resources available to support end users and projects. /li /ul pLocation: Veneto /p pReference: RifFR /p /p #J-18808-Ljbffr