PpUpSurgeOn is a MedTech company founded by surgeons with the mission of making surgical excellence accessible worldwide. We design and manufacture high-fidelity physical surgical simulators and develop digital solutions used by surgeons, hospitals, universities and MedTech companies to train technical skills, improve patient safety and reduce healthcare costs. Our work sits at the intersection of medicine, engineering, manufacturing and quality. We operate with in-house production, a strong focus on reliability and traceability, and a growing international footprint. /ph3Posizione /h3h3The Role /h3pWe're looking for a bSocial Media Manager Customer Success Specialist /b who thrives at the crossroads of storytelling and human connection. You'll be the voice of Upsurgeon online and the first point of trust for our users — two roles that, in our world, are deeply linked. This is a bsmart working position /b: results-oriented, fully flexible on where and when you work, with a team that communicates asynchronously and meets with intention. /ph3What You'll Do /h3h3Social Media /h3ulliManage and grow Upsurge's presence across LinkedIn, Instagram, and other relevant platforms /liliCreate and schedule content — posts, carousels, short videos, stories — that speaks to healthcare professionals with credibility and personality /liliBuild and execute a monthly editorial calendar aligned with product launches, campaigns, and community moments /liliMonitor trends in the healthcare/medtech space and turn them into timely, relevant content /liliTrack performance metrics and continuously optimize for reach, engagement, and conversion /liliCollaborate with the team to ensure accuracy and brand communication consistency /li /ulh3Customer Success /h3ulliBe the primary point of contact for Upsurge's clients /liliGuide new customers through the platform with clarity and patience /liliIdentify friction points in the user journey and advocate internally for improvements /liliCollect and systematize user feedback to inform product and content decisions /li /ulh3Requisiti /h3h3What We're Looking For /h3ulli2+ years of experience in social media management, content creation, or customer success (ideally both) /liliExcellent written communication in Italian and/or English — clear, warm, and professional /liliComfort working with a professional or regulated audience (healthcare experience is a plus, not a must) /liliSelf‑directed: you manage your own time, hit your commitments, and don't need hand‑hanging /liliData‑literate: you can read a dashboard, spot a trend, and act on it /liliEmpathetic by nature — you genuinely enjoy helping people and it shows /li /ulh3Altre informazioni /h3h3Nice to Have /h3ulliExperience with tools like HubSpot, Canva, or similar /liliBasic video editing skills /liliBackground in or passion for the healthcare /liliFamiliarity with community building or B2B customer success /li /ul /p #J-18808-Ljbffr