Ph3Main Mission /h3 pThe Field Services Technical Director is responsible for leading and developing an organization currently composed of six Managers, each overseeing teams of Technicians across the Italian territory. The mission of this role is to ensure operational efficiency, sustainable business growth, high safety standards, and strict cost discipline. /p h3Key responsibilities /h3 ul liEnsuring high Customer Satisfaction, integrating internal surveys, field insights, and structured improvement plans. /li liContributing to margin improvement by driving efficient utilization of technicians’ field hours and optimizing training efforts. /li liEnsuring the availability and development of technical competencies, anticipating market evolution. /li liEnsuring the onboarding, training, and development of new hires through a structured plan. /li liPromoting a strong Safety and Cybersecurity culture, fully embedded in the DNA of the Service organization, and supporting the adoption of IEC 62443 standards. /li liContributing to revenue growth by supporting the generation of commercial opportunities. /li /ul h3Activities and areas of responsibility /h3 h3Execution /h3 ul liCoordinate the planning and scheduling of technical activities through the six Managers, ensuring on‑time delivery, quality, and adherence to budget. /li liCollaborate effectively with Order Management, Project Management, Supply Chain, Safety, and all other internal functions. /li liEnsure high customer satisfaction through: ul lihigh‑quality execution /li liprofessional communication with customers /li lipromotion of digital offers /li /ul /li liMonitor adoption and correct use of digital tools (e.g., ServiceMax, OnSite, Tipi…). /li liContribute to productivity improvements and accurate management of operational costs. /li liLead and optimize investment planning for technicians’ tools and equipment. /li liSupport the Service Operations Director in team communication, engagement, and collective alignment initiatives. /li /ul h3Management /h3 ul liWork with the six regional Managers to establish an effective managerial system that fosters collaboration and results. /li liEnsure continuous competency development (Competency Mapping, Competency Review, training plan). /li liLead engagement initiatives to support motivation, well‑being, and team cohesion. /li liManage team sizing (headcount) through dynamic sourcing and turnover management. /li liGuide the team in generating new commercial opportunities (lead generation, identification of new customer needs), with a particular focus on the technicians’ ability to propose recurring service activities to clients. /li liSupport Managers and Technicians in understanding the evolution of their roles and required competencies in line with market developments. /li liManage AI adoption to simplify technicians’ daily life. /li /ul h3Safety Cybersecurity /h3 ul liPromote a daily “Safety First” culture by leading by example and enforcing procedures and policies rigorously. Follow the audit plan defined annually with Global functions. /li liEnsure that all field activities are performed under fully safe conditions, taking corrective action when necessary. /li liGuarantee full Cybersecurity compliance across the team and proper management of risk reporting. /li liEnsure strict adherence to the global Working Time Policy (WTP) through strong change management and continuous monitoring. /li /ul h3Key Success Factors /h3 ul liZero incidents and active promotion of Safety Cybersecurity culture /li liStrong operational leadership and clear communication /li liHigh team engagement and low attrition /li liHigh adoption of digital tools /li liContinuous productivity improvement and cost optimization /li liEffective and timely scheduling of activities /li liHigh Customer Satisfaction /li liGrowth in commercial opportunity generation /li /ul h3Education and Skills /h3 ul liTechnical degree or diploma /li liSolid experience managing technical teams across a territory /li liStrong Field Services background /li liStrong orientation toward cost management and operational efficiency /li liProven managerial and leadership skills /li liExcellent communication skills and cross‑functional collaboration ability /li liFluent English (mandatory) /li liKnowledge of electrical distribution or secure power is required /li /ul h3What's in it for you /h3 ul liLeadership role in shaping technical direction and delivery excellence /li liOpportunity to work with diverse, cross‑functional teams on challenging projects /li liProfessional growth through exposure to cutting‑edge technologies and methodologies /li liAutonomy in driving technical quality and team development /li liDynamic environment focused on innovation and continuous improvement /li /ul pLet us learn about you! Apply today. /p pAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. /p pSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. /p pSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. /p /p #J-18808-Ljbffr