Join to apply for the Technical Support Specialist role at Sibill Join to apply for the Technical Support Specialist role at Sibill Sibill is the financial operating system for small and medium businesses (SMBs). Our vision is to help SMBs make better and faster decisions, by bringing invoicing, accounting, treasury and payments in one tool. We are backed by top investors like Founders, Exor, GFC, Notion, who backed many of the most successful companies in our space. We are a product driven company with a lean approach to solve real problems. So far we have already helped hundreds of entrepreneurs who love us, but this is just the beginning. What we look for We want to build an exceptional CS team made of talented people that crave solving customers issues and make them successful. Right now, we’re looking for a Technical Support Specialist to join our CS team either remotely or at our office in Milan. You are the perfect fit if You are a curious person who strives to learn more. You don't mind your background, you never settle. You are focused. You know details can make the difference. You are nerdy, tech-savvy at heart. You love technology and you're triggered when you get your hands dirty with it. You are the "good mood" smiley person everyone wants to have a coffee with. You have a positive, can-do attitude and you're contagious. You strive to get the customer problem solved rather than getting the ticket closed. You leverage on your daily job learnings to proactively suggest processes and solutions that improve customer experience and/or operational efficiency. What you will do Investigation of technical issues : they can be related to both internal bugs and third-party integrations issues. The core task is here is understanding what really happens and finding the root cause. Once the root cause has been found and briefly reported on our internal ticketing tool (Atlassian suite), there are two possibilities: escalations or intervention. Escalations : the issue can't be fixed by you, therefore you report it to either our development team or our third-party integration partners who will take care of fixing it. When escalating, you have to be laser-precise. The more spot-on info you provide, the easier will be for the person in charge to understand and fix the issue. Intervention on internal systems : when you can, your task is intervening on our internal systems (internal tools, database, configuration) to apply needed changes that fix our customer issue. We mostly develop in TypeScript (Frontend), Elixir (Backend) and Python (data). Our platform is deployed on AWS via infrastructure-as-code with Terraform. We do CI/CD through automated pipelines on Github from PR to deployment. What you will need Experience in a similar role. Strong knowledge of SQL. Basic, high-level concepts of database and web communications (HTTP, REST, OAuth). Experience with ticketing tools (e.g. Atlassian suite) and observability/logging platforms (e.g. Grafana, Datadog) is a bonus point. Ability to interact with different stakeholders (software engineers, customer success & sales associates, third-party providers, etc) Fluency in English and Italian Compensation 30-40k salary (based on seniority) benefits (private health insurance, meal voucher, welfare). All the equipment you need plus a budget for education and conferences. Autonomy and flexibility. We’d love to work together in our Milan HQ, but you can spend as much time as you please wherever you want. Our yearly retreat. Trust us, it’s going to be fun. We're challengers at heart and we like to be challenged. We like rigorous thinkers but we never take ourselves too seriously. We love what we do and we have fun doing it: join us to see with your eyes. Intro phone-call with CTO (30 min) Technical interview (45 min) 1 additional interview if needed (30 min) Offer Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Sibill by 2x Get notified about new Technical Support Specialist jobs in Greater Milan Metropolitan Area. Technical Support Specialist - Saas 100% Remote Technical Support Specialist Hematology and Urine Analysis Technical Service Specialist Surgical Robotics IT/EN/FR Work & Travel in Portugal! (FULLY REMOTE JOB WITH ACCOMODATION SUPPORT) Cloud Frontline Support Specialist with Italian We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr