Customer Service Specialist Italian Speaker (Remote)Application Deadline: 22 March 2026Training Start Date: 24 March 2026Contract: Freelance cooperation agreementAbout TalentWorldGroupAt TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future.We provide flexible, long-term remote opportunities for professionals who are passionate about customer service, technology, and innovation.Position OverviewWe are looking for experienced, organized, and tech-savvy Customer Service Specialists to join our 100% remote call center operations.This project supports a B2C online travel platform, where you will provide first-level support to homeowners and guests using the booking platform.The role requires strong multitasking skills, as you will handle multiple cases while managing phone calls, ensuring high-quality customer service across all interactions.Key ResponsibilitiesHandle inbound and outbound customer service callsManage customer tickets and email cases related to bookingsAssist guests and homeowners with booking-related inquiriesProcess modifications and cancellationsManage deposit claimsEscalate complex complaints to higher support levelsMaintain accurate records of customer interactionsProvide clear and professional communication with internal teamsStay updated on process changes and platform updatesDeliver high-quality support while managing multiple cases simultaneouslyRequirementsFluent Italian and professional EnglishProven customer service experienceExperience handling inbound and outbound interactionsAbility to multitask between calls and case managementStrong computer literacy and experience working onlineAbility to work in a fast-paced remote environmentProfessional, empathetic, and clear communication skillsNice to HaveExperience with Zendesk or similar ticketing systemsExperience using SlackExperience working in the online travel industryEx