PXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. /ppbr/ppbThe Role: /b /ppThe Credit Collections Manger oversees the entire credit and collections department, developing strategies to improve credit operations and financial liquidity. They also handle negotiations with high-risk customers and manage relationships with credit reporting agencies. /ppbr/ppbResponsibilities: /b /ppCredit Management: /pulliDevelop and implement credit policies and procedures. /liliEvaluate creditworthiness of potential customers. /liliApprove or deny credit applications. /liliMonitor credit limits and terms for existing customers. /liliNegotiate payment plans with delinquent customers. /liliAnalyze credit data and provide recommendations for improvement. /liliCommunicate credit decisions to relevant departments. /li /ulpCollections Management: /pulliOversee collection activities and strategies. /liliMonitor and report on delinquent accounts. /liliEstablish and maintain relationships with collection agencies. /liliHandle escalated customer inquiries and complaints. /liliReview and approve write offs and adjustments. /liliDevelop and implement collection policies and procedures. /liliConduct regular training for collection staff. /li /ulpReporting and Analysis: /pulliPrepare and present reports on credit and collections performance. /liliMonitor and analyze trends in credit and data collections. /liliIdentify areas for improvement and implement solutions. /liliForecast cash flow and provide recommendations for improvement. /liliCollaborate with other departments to improve credit and collections processes. /liliEnsure compliance with relevant laws and regulations. /li /ulpRelationship Management: /pulliEstablish and maintain relationships with key stakeholders. /liliCollaborate with sales and customer service teams to resolve credit and collections issues. /liliCommunicate with external parties, such as banks and credit bureaus. /liliAttend industry events and network with other credit and collections professionals. /liliMaintain a positive and professional image for the company. /li /ulpTeam Management: /pulliLead and manage a team, providing guidance, feedback, and support. /liliSet goals and KPIs for team members and monitor performance. /liliFoster a positive and collaborative work environment. /liliDevelop and implemenbachelor’s degree in financeteam members updated on trends and strategies. /li /ulpbr/ppbQualifications: /b /pulliBachelor’s degree in Finance, Accounting, Business, or a related field; /liliAt least 7 years’ experience as credit collection specialist; /liliExperience as a people manager would be preferred; /liliPlanning and Scheduling: Proficiently create project plans, define milestones, and establish timelines. Ensure that tasks are well organized and aligned with strategic objectives. /liliBudgeting: Skillfully manage project budgets, allocate resources effectively, and monitor expenses. Make informed decisions to optimize financial outcomes. /liliResource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adaptation as needed. /liliEnd to End Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results. /li /ulpbr/ppbPreferred Qualifications: /b /pulliProfessional certifications such as Certified Credit and Risk Analyst (CCRA) or Certified Credit Executive (CCE). /li /ulpbr/ppbLOCATION: /b Lainate (MI) /ppbr/ppJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. /p