Ph3At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Our technology team builds and maintains the platforms that power our B2B e-commerce, order management, logistics, and customer-facing systems across a multi-state operation. We are growing our development team to support a portfolio of high-impact projects and accelerate delivery on critical business initiatives. Come join us and be part of something truly special. /h3 h3THE DIFFERENCE YOU WILL MAKE /h3 pWe are looking for an IT Project Manager with strong administrative and technical aptitude to support in managing a portfolio of 30+ active projects while also contributing to IT operations and infrastructure. This role sits at the intersection of project coordination and systems administration — you will track project status and deliverables, coordinate across development and business teams, manage help desk ticket flow, and support day-to-day IT administrative functions including user access, device management, and documentation. /p pThis is an ideal role for someone who is organized, proactive, and comfortable working across both technical and business teams. You will gain broad exposure to enterprise technology operations — ERP systems, data warehousing, e-commerce, and vendor integrations — while building a foundation for growth into project management, IT management, or systems engineering. /p pThe successful candidate will demonstrate reliability, curiosity, and follow-through. They will be expected to work in-office regularly to collaborate with peers, maintain consistent communication, and build a strong foundation of projects, practices and habits. /p h3CORE FUNCTIONS OF THIS ROLE /h3 h3bProject Coordination and Delivery Support /b /h3 ul liSupport the tracking and coordinating of a portfolio of 30+ active projects across ERP, e-commerce, data warehousing, and internal tools /li liMaintain project status documentation, update timelines, and prepare status reports and briefings for leadership /li liManage and prioritize the help desk ticket queue in Azure DevOps (ADO), ensuring SLA targets are met, tickets are triaged properly, and escalations reach the right developer with thorough context /li liCoordinate across development, business, and vendor teams — schedule meetings, track action items, follow up on deliverables, and ensure nothing falls through the cracks /li liCommunicate clearly with both technical and non-technical stakeholders — translate project status, blockers, and technical issues into language appropriate for each audience /li /ul h3bDocumentation, Reporting, and Knowledge Management /b /h3 ul liDevelop, document, and maintain runbooks for recurring issues and standard operating procedures — the goal is to make common resolutions repeatable and self-service where possible /li liBuild and maintain a knowledge base of known issues, workarounds, and resolution steps organized by system and category — create onboarding documentation for new users and systems /li liIdentify patterns in help desk tickets and project blockers — surface recurring issues to the development team for root cause fixes rather than repeated manual intervention /li liPrepare project portfolio reports, resource allocation summaries, and executive briefings for leadership review /li /ul h3bIT Administration, Team and Systems Support /b /h3 ul liManage user licensing and access management — provisioning, deprovisioning, and auditing user accounts across D365, Azure AD, and internal applications /li liSupport device and asset management — assist with hardware procurement, device tracking, standardization, and new user setup and migration /li liAssist with deployment processes — support the development team during production deployments, pre-deployment checks, and post-deployment validation /li liMonitor system health, batch jobs, and integration endpoints — flag failures or anomalies before they become user-facing incidents /li liSupport conference room AV technology, vendor coordination, and general IT infrastructure tasks as needed /li liProvide day-to-day guidance and support to a small IT team (Analyst and eCommerce Customer Specialist, etc.) /li liPrioritize team workload and align tasks with organizational goals and project timelines /li liMentor team members, support skill development, and assist with problem resolution /li liServe as an escalation point for complex technical or customer-related issues /li liFoster a collaborative, customer-focused team environment /li /ul h3WHAT YOU’LL NEED TO SUCCEED /h3 ul li5-7 years of experience in IT coordination, project support, IT administration, or a related technical operations role /li liDemonstrated ability to manage multiple concurrent workstreams, track deliverables, and follow through on action items across teams /li liFamiliarity with ticketing and project management systems (Azure DevOps, Jira, ServiceNow, or similar) /li liStrong written communication skills — ability to document processes, write status reports, and communicate with both technical and non-technical audiences /li liOrganized and detail-oriented — you track what matters, follow up without being asked, and keep documentation current /li liComfort working in a Windows / Microsoft 365 environment including Excel, Teams, SharePoint, and Outlook /li liWillingness to learn Azure DevOps, D365, and enterprise systems on the job /li liStrong attention to detail and accuracy in deliverables /li liConsistent follow-up and proactive communication with team, peers and management /li liReliable time management and ability to work on-site regularly (minimum 3 days per week) /li liWillingness to take direction, ask questions, and document learning /li liProven ability to lead, coach, and develop small technical teams in a collaborative, results-driven environment /li liExperience prioritizing and delegating work across team members to balance operational support and project demands /li liStrong mentoring skills, with a track record of developing team capabilities and performance /li liAbility to effectively manage team dynamics, address conflicts, and foster a positive, accountable culture /li /ul h3NICE TO HAVE QUALIFICATIONS /h3 ul liExperience with Microsoft Dynamics 365 (Commerce, Finance Operations, or Business Central) or other enterprise ERP systems /li liExposure to Azure DevOps boards and pipelines, Git version control /li liExperience writing runbooks, SOPs, project documentation, or knowledge base articles in a professional setting /li liFamiliarity with Azure Active Directory, user provisioning, and license management /li liCompTIA A+/Project+, ITIL Foundation, PMP/CAPM, or Microsoft 365 Fundamentals certification /li liBackground in distribution, manufacturing, or B2B operations /li /ul h3WHAT WINNING LOOKS LIKE /h3 ul liWithin 30 days: Onboarded to the project portfolio and ticket queue. Familiar with all active projects, key stakeholders, and the most common issue categories. Initial runbooks drafted for the top 5 recurring help desk issues. /li liWithin 60 days: Owning the help desk queue and project status tracking end-to-end. Independently preparing project status reports and coordinating across teams. /li liWithin 90 days: Knowledge base established with 15+ runbooks. Proactively identifying project risks and ticket patterns, recommending root cause fixes, and managing user access and device administration independently. /li /ul h3GROWTH PATH /h3 pThis role is designed as a foundation for advancement. Upon demonstrating consistent reliability, accountability, leadership, and delivery of successful IT initiatives, the IT Project Manager may progress into one of the following career paths: /p ul libIT Manager /b (Expanded team leadership, operational ownership, resource planning, and performance management) /li libDirector of IT /b (Strategic leadership, organizational IT direction, budget ownership, and alignment of technology with business goals) /li /ul pProgression will be based on visible results, ownership of deliverables, team leadership effectiveness, and proactive contribution—not tenure. /p pThis job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. /p h3WORK ENVIRONMENT: /h3 pAt the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer. /p h3HOW WE WILL TAKE CARE OF YOU /h3 ul liProfit-Sharing /li liTuition Reimbursement Program /li liMilitary Leave Pay /li liVoluntary Dependent Life Insurance /li liAccident and Critical Illness /li liCompany Paid Life Insurance /li liWellness Program /li liCompany Paid Holidays /li li401k Retirement Savings Plan /li liEmployee Assistance Program /li liVeteran’s Day Pay /li liLimited Purpose F.S.A and Dependent Care F.S.A /li liCompany paid Short Term Disability, and Long-Term Disability /li /ul pDon’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values—Family, Passion, Aspire, Responsible, and Deliver FUN—resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us. /p pYour passion, our purpose—let’s make a difference together. /p pMillcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company. /p /p #J-18808-Ljbffr