H3Overview /h3 /brpBaoli EMEA is a member of Germany’s KION Group AG, one of the world’s largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. In the growing economy market segment, Baoli EMEA is expanding its central product support team in Lainate (Milano), Italy. It is the company’s goal to provide best in class after sales services to its network partners. For that reason, we are looking for an After Sales Technical Support Training Instructor. This position will actively support our international sales service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio. Addition tasks include warranty case management, steering of the new truck pre-delivery inspection and coordination of potential field actions across the market area. In this position a close collaboration with our internal network (e.g., the factory in China) is crucial. It will regularly be required to be onsite at our new trucks distribution center in Rolo, Reggio Emilia, Italy. We are a small, but growing team in which you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow and to jointly shape the future of Baoli EMEA. Please note: In this position you will be required to speak English as our network partners are located across Europe, Middle East and Africa. Please submit your CV in English. Location: Lainate (MI), Italy; onsite at Rolo distribution center, Reggio Emilia area. /p /br /brh3We offer /h3 /brul /br liA company with future: Baoli EMEA is a growing organization in a very dynamic market. As part of the German KION Group we are establishing a credible foundation for long-term success /li /br liVarious privileges: possibilities for regular remote work, attractive compensations employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment /li /br /ul /br /brh3Responsibilities /h3 /brul /br libAfter sales quality management /b /br ul /br liCollect, analyze and evaluate product feedback /li /br liDefine solutions, follow-up and safeguard their implementation with our factory /li /br liDocument and communicate quality improvements /li /br liOrganize, steer and follow-up field actions in EMEA when required /li /br liSafeguard compliance of technical standards in collaboration with our factory and network partners /li /br liSteer and optimize the pre-delivery inspections performed in our facility in Rolo, Italy /li /br liRepresent after sales interests in the development of new products /li /br /ul /br /li /br libNetwork enablement process development /b /br ul /br liActively cultivate the relationships with our network partners /li /br liMonitor the product support level within the Baoli network, identify improvements and educate our organization to improve the overall technical product support (e.g., diagnostics) /li /br liEvaluate special training needs, prepare and carry them out /li /br liTechnical implementation of new products and projects /li /br liManage continuous process improvements /li /br liProvide feedback to our internal suppliers to improve our overall service level /li /br /ul /br /li /br /ul /br /brh3Qualifications /h3 /brul /br liCertified technician or an engineering degree (mechanical and electrical) /li /br liExperience in customer service /li /br liGood analytical skills /li /br liTeam player with hands-on mentality /li /br liOrganized, solution-driven and proactive /li /br liOpen, persistent and friendly nature /li /br libFluent in written and spoken English /b /li /br /ul /br /brpWorkplace: Lainate (MI) - Italy /p #J-18808-Ljbffr