Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.
Summary:
This candidate will manage customer and internal claims, being the link between the Customer and the Operations departments and managing Quality Assurance and Quality topics.
Responsibilities
- Manage and handle Customers Quality issues leading the problem solving process and releasing 8D Report, by coordinating the team during root cause analysis, definition and implementation of corrective actions, until the effectiveness verification and the closure.
- Ensure that the best possible service is maintained and the ultimate customer experience is provided
- Manage the link between Customer and Operations departments by improving the Quality Assurance and internal processes with team, and by supporting in release of PFMEA, APQP, Control plan
- Monitor and report KPI and provide regular trend analysis
Qualifications
- Bachelor's degree in Mechanical, Electrical, Manufacturing Engineering or equivalent
- Previous 2-3 years of experience in Quality Department and in Claims management
- Experience working with Customers
- Knowledge of Microsoft Office
- Claim management experience
- Process improvement and Quality Assurance
- Statistical knowledge
- Project management
- English language is mandatory
- Interpersonal and communication skills
- Problem solving skills / win-win approach
- Negotiation
- Teamwork
- Driving for results and measurements capability
Candidates not in line with the requirements will not be considered.
Please attach your updated CV in English to your application.
📌 Product Quality Engineer
🏢 Cavotec
📍 Brugherio