German & Dutch Speaking Call Center Agent
40 hours per week, Monday-Friday
Rome, hybrid
Are you an automotive fan? Do you speak German and Dutch and enjoy providing the best solutions for customers? MSXI has the job for you!
MSX is looking for a proactive and enthusiastic German and Dutch Speaking Call Center Agent to join our team in Rome.
The Role
As part of our team, you will manage customer inquiries, make and answer calls and communicate via e-mails. Your key tasks will be:
1. Answering customers inquires via ticket system or phone calls
2. Ensuring customer satisfaction and manage follow-ups
3. Applying the procedures in compliance with the company's standards and policies
About you
We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal German and Dutch Speaking Call Center Agent has a Bachelor’s degree in Economics, Communication or similar, as well as:
4. Computer literacy, especially MS Office
5. Fluent level of Italian,English German and Dutch
6. Previous experience in contact with customers is a plus
7. Great problem-solving and communication skills
8. Experience of planning complex schedules of activities
If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
9. Competitive salary
10. Company laptop and phone
11. Lunch voucher
Working pattern:
12. 40 hours per week
13. Monday – Friday, 9 am to 6 pm
14. Rome - hybrid (3 days in the office, 2 days home office)
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
15. Consumer Engagement
16. Parts, Accessories & Service Performance
17. Actionable Insights
18. Diagnostics & Repair Enhancement
19. Warranty and Repair Efficiency
20. Technical Information
21. Learning Solutions
22. Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.