Ph3Qualifications /h3 ul liMicrosoft Certified: Cybersecurity Architect Expert - SC:100. /li liMicrosoft Certified: Security Operations Analyst Associate - SC:200. /li liMicrosoft Certified: Identity and Access Administrator Associate - SC:300. /li liMicrosoft Certified: Information Protection and Compliance Administrator Associate - SC:400. /li liMicrosoft 365 Certified: Security Administrator Associate - MS:500. /li liMicrosoft Certified: Azure Security Engineer Associate - AZ:500. /li liCISSP/CISM/CISA /li /ul h3Key Responsibilities /h3 ul liHelping clients realize meaningful business growth through workplace transformation with Copilot and agents, working with account teams to shape, sell and coordinate delivery of propositions that address client challenges. /li liDeveloping pragmatic, deliverable and sustainable Copilot solutions and roadmaps that allow clients to address business needs and maximize value of their Microsoft investments. /li liContributing to the development and evolution of future‑focused workplace and organization transformation propositions and solutions. /li liSupporting the selling and implementation of Copilot propositions in response to market demand and digital trends. /li liAssisting senior team members with sales efforts, including development of client proposals and pitch mechanics. /li liDelivering sales presentations to clients and responding to RFPs. /li liUsing experience of client‑facing engagements to build a positive project relationship, run workshops and lead clients to success. /li liDesigning and developing Power Platform, Microsoft Copilot Studio agents, Teams Toolkit Agents to meet client requirements. /li liLeading a team of experts to collaborate and drive success in delivering solutions. /li liCollaborating with cross‑functional teams under challenging circumstances to deliver high‑quality solutions. /li liTranslating business requirements into technical solutions using Microsoft 365 products. /li liSharing practices for Microsoft 365 Copilot, Copilot Studio and extensibility knowledge with the global Avanade team. /li liTaking ownership for the effective delivery of commercially successful engagements within an ITIL and DevOps services framework. /li liOverseeing end‑to‑end delivery of services to clients, ensuring all service level agreements are met or exceeded. /li liCoordinating with internal teams to ensure seamless service delivery and promptly addressing issues. /li liDeveloping and implementing service improvement plans to enhance service quality and efficiency. /li liManaging the release management cycle, planning, resourcing and governance to successfully release new service components through to deployment. /li liLeading the continued adoption of Agile practices to create a culture of continuous integration in a client‑facing environment. /li liLeading UKDC team members delivering at the customer site, ensuring effective collaboration and performance. /li liBuilding and maintaining strong relationships with clients, acting as their primary point of contact. /li liMonitoring client satisfaction and proactively addressing concerns or issues. /li liConducting regular reviews with clients to assess progress and address needs. /li liIdentifying opportunities for upselling and cross‑selling additional services or products to clients. /li liManaging a portfolio of UKDC client accounts, ensuring ongoing success and satisfaction. /li liCollating and presenting regular reports on service delivery performance and customer satisfaction metrics. /li liAnalyzing data to identify trends and areas for improvement, implementing corrective actions as needed. /li liCollaborating with sales, marketing, and product teams to ensure a cohesive approach to customer success. /li liPromoting a collaborative and inclusive team culture, encouraging knowledge sharing and supporting team alignment across functions. /li liSupporting transformation efforts and helping drive adoption of new technologies or processes with customers and internal teams. /li liContributing to change initiatives by sharing feedback, identifying opportunities and helping others navigate new ways of working. /li /ul h3Equal Employment Opportunity Statement /h3 pAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. /p /p #J-18808-Ljbffr