PWe are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. /pulliWork in Lisbon, Portugal in the office /liliEasy online recruitment process (phone call and video interview) /li /ulpAbout the project: /ppYou will be responsible for identifying, reviewing, and resolving issues related to an e-commerce platform. When required, you will escalate more complex cases to ensure timely and effective resolution. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. /ppYour tasks: /pulliHandle both inbound and outbound customer calls. /liliInvestigate and resolve issues reported by buyers, sellers, customers, or creators, including order and logistics inquiries. /liliReview reported issues within agreed turnaround times and quality standards. /liliEscalate complex or unresolved cases according to company procedures. /li /ulpWhat you need: /pulliFluency in Italian (must be at least C2), /liliAt least B2 level in English, /liliAbility to communicate clearly and effectively. /li /ulpWhat you will gain: /pulliWhat you will gain: /liliStandard salary of: 1000 € (gross*) x 14 /liliPerformance bonus (gross): 100€ x 11 /liliWelcome bonus: 2000€ /liliHealth insurance /li /ulpNote: EU citizenship or full working rights in Portugal are required!! /ppAre you ready to embark on a new journey in your career? /ppApply today! /ppReal Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with. /p