Job ID: 3090503 | Amazon.com Services LLC
Application deadline: Dec 8, 2025
Overview The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant customer- and Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automated solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered by human-centered design.
One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that supports high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e‑mail, chat, Message Us, and CS Chatbot), the product's vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, regardless of the language the CSA speaks.
Position Summary Our team is looking for a talented Machine Learning Data Associate (MLDA) – Specialist in Dutch to drive Dutch‑to‑English and English‑to‑Dutch machine translation improvements in partnership with the Machine Learning team. You will audit cross‑language interactions on text‑based channels, review and assess the quality of machine translations in each direction, and identify the highest priority machine translation improvement opportunities to enhance the customer experience.
You will work with Program and Product Managers to determine opportunities for optimizing quality auditing and machine translation improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers' issues globally.
Key Responsibilities
Audit cross‑language interactions on text‑based channels.
Review and assess the quality of machine translations in each direction.
Identify the highest priority machine translation improvement opportunities to enhance the customer experience.
Proficiency in testing and content proofreading in Dutch, with the ability to document outcomes in English for stakeholders.
Utilization of Dutch language skills to support internal and external customers and their related products.
Competence in navigating various internal tools to understand the customer journey.
Strong attention to detail and commitment to quality.
Adaptability to work in a dynamic environment and willingness to adjust priorities on short notice.
A Day in the Life
Localization and Translation.
Testing of various workstreams.
Contract reading in native language while documenting findings in English.
Stakeholder management.
Benefits
Medical, Dental, and Vision coverage.
Maternity and Parental Leave options.
Paid Time Off (PTO).
401(k) plan.
About the Team
Automate customer service processes.
Enhance the end‑to‑end customer experience.
Basic Qualifications
Fluency in Dutch and English (verbal and written communication).
1+ years business experience in localization and translation.
Strong attention to detail.
Exceptional communication skills.
Customer service experience.
Experience working in complex and frequently changing environments.
Ability to interpret customer need and frame that as clear requirements.
Preferred Qualifications
Project planning experience (project scoping, deadline setting, backlog maintenance, and reporting).
Bachelor’s Degree.
Practical knowledge of data processing needs and trade‑offs.
Experience working with machine learning, artificial intelligence, natural language understanding data.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For more information on accommodations, visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $36,400/year up to $63,600/year. The national base pay ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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