AHS, a premier luxury real estate development company, is looking for a dynamic and results-driven CRM (Customer Relationship Management) Specialist to join our growing team. In this role, you will play a crucial part in enhancing customer engagement and satisfaction by managing our CRM system and optimizing our client interactions throughout the real estate development process. You will be responsible for leveraging data to build strong relationships with clients and ensuring that their needs are met with the utmost professionalism and care.
Responsibilities
* Manage and maintain the CRM system, ensuring data integrity and accuracy
* Develop strategies to enhance customer engagement and improve the overall client experience
* Analyze customer data to identify trends, insights, and opportunities for growth
* Coordinate with sales, marketing, and design teams to align client communications and messaging
* Implement and track customer feedback mechanisms to continually improve service offerings
* Create detailed reports on client interactions, sales performance, and customer satisfaction
* Train team members on CRM best practices and address any system-related issues
* Stay informed about industry trends in CRM and luxury real estate to bring innovative ideas to our practices
* Ensure CRM systems comply with GDPR, UAE data protection laws, and internal privacy policies
* Liaise with legal counsel to review customer communication templates and consent mechanisms
* Maintain audit trails and documentation for regulatory reporting
* Implement secure data handling protocols and manage access controls
* Monitor and report any data breaches or compliance risk
Requirements
* Bachelor's degree in Business Administration, Marketing, Communications, or a related field
* 5+ years of CRM experience in real estate, or luxury sectors
* Strong understanding of CRM platforms and customer lifecycle management
* Knowledge of data privacy regulations and legal compliance in CRM systems
* Strong understanding of CRM software (experience with Salesforce, HubSpot, or similar platforms)
* Exceptional analytical skills with the ability to interpret data and make strategic decisions
* Strong communication and interpersonal skills to foster relationships with clients and team members
* Proficiency in Microsoft Office Suite and other data analysis tools
* Detail-oriented with strong organizational skills and the ability to manage multiple projects
* Familiarity with customer service principles and practices
* Passion for luxury real estate and commitment to providing exceptional service.
Benefits
* Why Join AHS?
o Innovative Environment: Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
o Career Advancement: Enjoy opportunities for professional growth and development, with a clear path for career progression.
o Collaborative Culture: Join a team-oriented environment where collaboration and mutual support are highly
o Competitive Compensation: Receive a competitive salary and benefits package that rewards your hard work and dedication.
o Work-Life Balance: Enjoy a supportive work environment that values work-life balance and employee well-being.
* Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.