PpThe Operations Manager is responsible for departmental PL expense lines as designated by the General Manager and supports cafe senior leadership in upholding brand standards and core values while meeting or exceeding Hard Rock business objectives. /p h3Responsibilities /h3 ul liDemonstrate financial comprehension of the cafe’s budget and PL. /li liServe as a mentor and coach to develop hourly staff into Hard Rock brand ambassadors and industry-leading customer service stewards. /li liManage labor schedules in line with the cafe’s budget and forecast models. /li liSuccessfully run a department and/or cost center. /li liPartner across all departments to support the team in consistent execution of all systems and processes to deliver products and services to brand standards. /li liSupport senior management in building a highly functional hourly team aligned with the cafe’s vision and values. /li liExecute brand standards within the Rock Shop and identify opportunities to grow retail sales through staff and guest interaction. /li liFoster an environment of customer service that puts the guest first in every situation. /li liExecute established standards for overall guest satisfaction that meet or exceed brand standards as determined by objective ranking systems. /li liMaintain objectivity in monitoring service standards to ensure guest expectations of the Brand Cafe are upheld. /li liEngage with guests regarding music (current and past). /li liAssist senior management in attracting and retaining top talent and placing them in roles that leverage their skills for maximum impact. /li liClearly define goals and expectations for team members using performance review tools and hold the team accountable for performance. /li liSupport staff development and advancement along well-defined career paths. /li liServe as a Learning Coach developing, implementing, and executing learning and development programs to drive continuous improvement and employee retention. /li liMaintain a self-motivated approach to personal and professional growth. /li /ul h3Experience, Education, And Certifications /h3 ul liProven experience within an Operations Managerial role with high-volume exposure in a casual-themed, full-service restaurant. /li /ul h3Skills /h3 ul liAbility to learn and bring out-of-the-box ideas to the team. /li liGenuine enthusiasm and aptitude for serving people. /li liExcellent verbal and written communication skills. /li liHigh level of business acumen and common sense. /li liStrong problem-solving skills with the ability to diagnose and implement solutions. /li liStrong communication and listening skills; excellent speaking, reading, and writing. /li liAbility to convey complex ideas using professional language, written or spoken. /li liAbility to effectively pitch and present information in one-on-one and group settings to media, customers, clients, partners and other employees. /li liMultiple language abilities are a plus; fluency in English is required. /li /ul h3Physical Demands /h3 ul liManagers are expected to be able to perform the job functions with reasonable accommodation. /li /ul /p #J-18808-Ljbffr