Ph3Field Service Manager /h3pHaier Europe is on a journey to achieve ambitious business growth and leadership objectives across the region, and we are looking for a passionate, proactive, and self‑driven individual to lead our field service operations. /ph3What You Will Do /h3pThe Field Service Manager coordinates and optimises field service operations across multiple European markets, ensuring high‑quality customer care, product service excellence, and efficient performance of internal and external technical networks. The role drives process standardisation, operational efficiency, and continuous improvement in line with Haier’s service strategy in Europe. /ph3Key Responsibilities /h3h3Field Operations Coordination /h3ulliCoordinate field service activities across European markets in alignment with regional standards and objectives. /liliOversee the performance and management of internal technicians and external service partners. /liliSupport local Field Service teams in day‑to‑day operational decisions and escalations. /li /ulh3Operational Model Optimization /h3ulliAnalyze market‑specific operational models and identify efficiency opportunities. /liliIntroduce improved or new operating models to strengthen quality, cost control, and productivity. /liliDefine and implement standardised operating procedures and workflows across Europe. /li /ulh3Service Partner Management /h3ulliDefine European‑level procedures for selection, onboarding, and qualification of new service partners. /liliEstablish annual evaluation criteria for qualitative and quantitative performance measurement. /liliMonitor performance of the service partner network and drive corrective actions or improvement plans. /liliProven experience managing external service partners and technician networks. /li /ulh3Performance Management KPI Oversight /h3ulliMonitor monthly performance across markets (technical KPIs, quality, NPS, CSI). /liliDevelop and track service KPI improvement plans. /liliEstablish annual targets and budget for the Field Service function. /liliComfortable working with digital tools and workflows to drive standardisation and operational excellence, with experience in Field Service Management platforms. /li /ulh3Cross‑Functional Collaboration Cross‑Market Alignment /h3ulliWork closely with Contact Center, Supply Chain, Product Quality and Commercial teams. /liliEnsure alignment on end‑to‑end service processes, including parts availability, repair cycle, and customer follow‑up. /liliSupport local field teams in meeting commercial service targets (e.g., service sales, warranty extensions, spare parts). /liliIdentify, document and share best practices in Field Service and Product Exchange Management. /liliPromote adoption of tools, methodologies and standards across all European markets. /li /ulh3Quality Cost Control /h3ulliContinuously monitor repair quality, technical effectiveness and recall/rework rates. /liliManage and control service cost drivers and define optimisation initiatives. /liliEnsure the right balance between service quality and cost efficiency. /li /ulh3What You Need To Succeed /h3ullibEducation: /b Bachelor’s degree in Engineering, or related field. /lilibProfessional experience: /b 3–7 years of proven experience in a service department. /lilibLanguage: /b Fluency in Italian and proficiency in English (written and spoken). /lilibSoft skills: /b Excellent communication and stakeholder management abilities. /lilibTechnical skills: /b Strong leadership, organisational and problem‑solving skills. /li /ulpHaier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. /ph3Seniority level /h3pMid‑Senior level /ph3Employment type /h3pFull‑time /ph3Job function /h3pOther /ph3Industries /h3pManufacturing /p /p #J-18808-Ljbffr