Location: Italy Office (3 days/week on-site)Department: CSSReports to: Manager Customer Service SpecialistSalary range: €31,092 – €38,000 (based on experience)Start date: As soon as possibleAbout SakuraSakura Finetek is an international leader in histopathology and cancer diagnostics. Headquartered in Japan, with regional headquarters in The Netherlands and a growing presence across Europe, we deliver high-quality products and solutions used in pathology laboratories worldwide.Our innovations help pathologists detect cancer earlier and with greater precision. Behind that mission stands a team of more than 1,000 colleagues worldwide — dedicated professionals who combine high standards with a shared passion for meaningful work.At Sakura, we value integrity, quality and continuous improvement. Our culture is open, supportive and international. We encourage learning, welcome initiative, and believe in the power of collaboration.You’ll find a work environment that offers both purpose and professional development, where you can grow while contributing to something that truly matters.Purpose of the roleAs Customer Service Specialist, you ensure our customers receive fast, accurate and proactive support. You handle everything from placing orders to resolving service questions, while managing the full administrative “order to cash” process.You’ll be part of a dedicated team of five colleagues in our Italy office. Together, you’ll create a reliable customer experience, while supporting internal operations and improving our service continuously.Key responsibilitiesServe as the first point of contact for customer inquiries, service requests and order placementsManage all order-to-cash activities: order processing, invoicing, contract handling and collectionsCommunicate proactively with customers about backorders, product changes, and pricing discrepanciesProvide administrative support to the local team (car fleet, IT equipment, supplier invoices, etc.)Handle service administration: log service calls, plan interventions, order spare parts, manage stockKeep procedures and process documentation up to date and well-structuredMaintain good communication with the Central Office and internal departmentsHelp organise meetings, workshops, and customer-facing eventsParticipate in internal projects and act as liaison between teamsWhat we’re looking forMBO-level education (e.g. Marketing, Sales), or country equivalentMinimum of 5 years’ experience in a similar role, ideally in an international settingFluent in English (written and spoken); additional languages are a plusSkilled in communicating clearly with end customers and internal stakeholdersFamiliar with Microsoft Office and ERP systems (experience with Oracle Cloud is a plus)Capable of prioritising, multitasking and working with accuracy under time pressureDetail-oriented, structured and solution-focusedA team player with a can-do mindsetAvailable to start soon to ensure a smooth handover and onboarding by the current colleagueWhy join Sakura?By joining Sakura, you step into a mission-driven organisation where your contribution has real-world impact. We’re a stable, steadily growing company with a strong European presence and an open, respectful culture.At our Italy office, we combine the benefits of hybrid working with regular office days to stay connected and collaborate efficiently. You’ll be part of a knowledgeable, supportive team where everyone’s input matters — and where quality and people come first.Interested?We’d love to hear from you. Apply now and help us bring diagnostic excellence to life, every day.
#J-18808-Ljbffr