Your roleJoin us – Technical Support Engineer – Mechatronics SpecialistAre you passionate about hands‐on engineering, diagnostics, and supporting customers in complex technical environments?As a Technical Support Engineer – Mechatronics Specialist, you will join the General Vacuum (GV) EMEA Customer Centre, part of Edwards, an Atlas Copco Group company, supporting customers and internal teams across Europe, the Middle East and Africa (EMEA).You will act as a first and second point of contact for aftersales technical enquiries related to mechanical and electrical systems of vacuum pumps and leak detection equipment. Working closely with customers, Field Service Engineers, Sales and Service teams, you will play a key role in diagnosing complex issues, guiding corrective actions, and ensuring high‐quality technical support while contributing to continuous improvement initiatives.Key responsibilities
Act as the first or second point of contact for aftersales technical enquiries (phone and email)Provide advanced technical support on mechanical and electrical issues across Edwards and Atlas Copco vacuum productsDiagnose complex failures using manuals, drawings, SOPs and P&IDsPerform in‐depth analysis of vacuum pump performance, including vibration, temperature and leakage issuesGuide Field Service Engineers and customers on corrective actions, parts selection and re‐assembly best practicesManage complex technical cases and escalations, collaborating with Product Companies and engineering teams as requiredFollow up on GENIUS fault leads and support fault finding and report closureContribute to technical documentation, training sessions and knowledge sharingSupport warranty and quality cases and participate in continuous improvement activitiesProvide virtual support via tools such as Service Eye and GENIUS, with occasional on‐site support when required
Qualifications, Knowledge & Experience
Minimum 2 years' experience in a technical support or similar engineering roleTechnical background in Mechanical, Electrical, Mechatronics, Automation or related engineering fieldsExperience with vacuum technology or industrial equipment is an advantage
Key Skills & Additional Requirements
Strong diagnostic, analytical and problem‐solving skillsAbility to work independently while reporting remotely to a Technical Support ManagerGood IT skills, including MS Office and the ability to work with systems such as SAPStrong communication skills, with the ability to explain technical issues clearlyFluent in English (additional European languages are a plus)Willingness to travel across the region (30%); valid driving licence
In return, we offer
The opportunity to be part of Atlas Copco, challenging the status quo and innovating for a sustainable futureAn empowering culture where your ideas make a real impactInteresting roles with strong opportunities for growth, development, and internal mobilityInternational career opportunities within the Atlas Copco GroupAn attractive compensation and benefits packageA friendly, collaborative, and caring work environmentA strong focus on safety, well‐being, and continuous learning
Job locationFlexibility is key in this role and we're open on location. You can work hybrid if you're close to our offices in Italy (Milan, Avezzano), or France (Herblay), or you can choose a fully remote setup in these countries or anywhere in Europe, including UK, Spain and Portugal.About EdwardsEdwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value‐added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state‐of‐the‐art manufacturing facilities in Europe, Asia and North America.#J-18808-Ljbffr