PpReq ID: /p pAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. /p h3Responsabilities /h3 ul liEnsure the appropriate support to end-users (by stream) /li liProvide training to end-users /li liAccountable for process solving issue /li liAccountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support team /li liAccountable for testing of new functionalities or other upgrades of the solution /li liAccountable for proposing solution improvement to RBPE team /li liLeader for data consistency (by stream) and perform survey for coherence of data with key users of other streams /li liManage the account access (by stream) according to the internal control rules /li liManage corrective action plan whenever needed /li liAnimate the key indicators - effectiveness metrics KPI - (by stream) /li /ul pYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! /p h3Important to note /h3 pAs a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. /p pJob Type: Experienced /p /p #J-18808-Ljbffr