Ph3Overview /h3pTransform the everyday with us. We are looking for a bCloud Solutions Support Engineer /b to be hired with a permanent contract in bMilano /b within the Software Delivery Support organization in bSmart Infrastructure Building /b business unit. /ppSiemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity. /ppYou love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity. /ph3Your Challenge /h3pAs bCloud Solutions Support Engineer /b your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions—working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience. /ph3Your main activities /h3ulliTechnical Support Troubleshooting /liliRespond to customer inquiries and support tickets for cloud services /liliDiagnose and resolve issues in cloud applications and configurations /liliBring up complex cases to RD when needed /li /ululliCustomer Engagement /liliCommunicate clearly and empathetically via email, chat, and phone /liliGuide users on best practices for cloud product usage /liliEnsure satisfaction through proactive follow-ups /li /ululliTeam Collaboration /liliPartner with product, engineering, and operations teams /liliShare customer insights to influence product development /li /ululliKnowledge Sharing /liliCreate and maintain internal/external knowledge base articles /liliContribute to FAQs, user guides, and training materials /li /ululliContinuous Learning /liliStay up-to-date on cloud offerings, tools, and support processes /li /ulh3To be a perfect fit for this role, you would already have: /h3ulliDegree in Computer Science, IT, or equivalent experience /lili1–3 years in technical support or customer service (cloud preferred) /liliFamiliarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python) /liliExperience with AWS (plus Azure or Google Cloud is a bonus) /liliUnderstanding of cloud services: VMs, storage, networking, identity management /liliHVAC domain knowledge is a plus /liliStrong communication and problem-solving skills /liliDedicated, collaborative, and growth-oriented mindset /liliFluent in English and Italian /liliEligible to work in Italy /li /ulh3What We Offer /h3ulliFlexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement. /liliWelfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options. /liliNever stop growing: plenty opportunities for continuous and individual learning journeys /liliAn inclusive team culture where you can be yourself /li /ulpTake a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens IT /ph3Join us and be yourself /h3pInclusion is our ambition! Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. /ppAddress to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you. /ppYour recruiting team is looking forward to getting to know you! /ppbApplications must include a CV in English /b /ppb#MakeYourImpact /b /p /p #J-18808-Ljbffr