Who we are
Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.
Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.
What you will do
As an AI Technical Support Specialist, you will support our customers in resolving technical issues related to the Spoki platform, with a particular focus on AI-powered features and conversational experiences.
Your responsibilities will include:
* Providing technical support to customers via chat, email, and calls.
* Troubleshooting platform issues and collaborating with the product and development teams when necessary.
* Supporting customers in the optimization and improvement of AI prompts and conversational flows.
* Analyzing customer use cases and suggesting best practices for AI-driven communication.
* Assisting customers during onboarding and feature adoption phases.
* Monitoring recurring issues and contributing to continuous product improvement.
* Creating and updating technical documentation and internal knowledge bases.
We are looking for someone who
* Has 3–5 years of experience in technical support or as a junior developer.
* Has experience working in a SaaS company.
* Has strong analytical and problem-solving skills.
* Is passionate about Artificial Intelligence and prompt engineering.
* Is customer-oriented and able to build strong relationships.
* Speaks fluent Italian and English (C1).
* Holds a degree in Computer Engineering, Computer Science, or related fields (students nearing graduation are also welcome).
Desired soft skills
* Proactive attitude and ability to take initiative independently.
* Strong collaborative mindset and team spirit.
* Excellent communication and relationship-building skills.
* Flexibility and resilience in fast-paced and evolving environments.
* Curiosity and willingness to continuously learn about AI technologies.
What we offer
* Be part of building a cutting-edge Conversational Commerce platform poised for global expansion.
* Salary range: €25,000 – €35,000 gross annual salary, based on experience.
* Work with an international, passionate, supportive, and talented team dedicated to excellence.
* The latest Apple MacBook and all necessary tools.
* Career Levels: continuous growth with clear milestones to help you design your personal and professional development path.
* Permanent, full-time contract (based on experience)
* Regular team-building events and celebrations.
* Access to cutting-edge technologies and resources to stay at the forefront of engineering and innovation.
Location
The role is based in San Vito dei Normanni (BR), Italy.
After the initial training period, there will be the possibility to work remotely for a day or two per week, based on team needs and individual performance.