Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Stiftung; our success directly benefits society, the environment, and future generations.
Our promise to our associates is rock-solid: we grow together, enjoy our work, and inspire each other. Join us and feel the difference.
Job Description
What will you take care of?
Within the Automotive Aftermarket division, we are looking for a Customer Consultant Advanced to work within the Customer Care team.
* Help shape the future
* Manage and support strategic customers on Order to Cash topics, including IT integration and troubleshooting
* Manage and monitor customer orders and related activities (deliveries, complaints, invoicing, debit/credit notes), and take the opportunity for action
* Coordinate forecasting with customers, advise on assortment, conduct monthly exchanges, and maintain customer contracts, including subscriptions and services
* Maintain continuous communication with customers and internal sales teams, including face-to-face visits, and monitor customer development concerning logistics maturity
* Contribute to process improvements with internal experts as necessary; implement knowledge and use of relevant IT systems and KPI tracking per customer (e.g., Power BI, SAP)
* Engage in information exchange with various business functions (sales, accounting, logistics) both domestically and internationally, as well as with external customers
Qualifications
What distinguishes you?
* 4-5 years of experience in a commercial company with sales process knowledge
* Proficiency in Office packages and SAP (Sales Area)
* Initiative and teamwork skills
* Cross-functional collaboration experience
* Fluent in English
* Experience with customer order processes
Additional Information
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, or any other protected class.
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