Client Service Specialist
We are seeking a skilled Client Service Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service, building strong relationships with clients, and ensuring their satisfaction and loyalty.
Job Responsibilities
1. Provide high-quality customer service to meet client needs and expectations.
2. Maintain alignment with style and brand standards throughout the sales and after-sales process.
3. Collaborate with colleagues to create a positive work environment and focus on performance.
4. Display products in accordance with procedures.
5. Ensure the workspace is tidy and organized, adhering to company guidelines.
6. Follow company standards during the sales process.
Client Management & CRM
1. Offer efficient and caring after-sales service to promote brand loyalty.
2. Handle claims with supervisor support.
3. Transform every customer interaction into a positive experience, enhancing brand image.
4. Communicate client information to management.
5. Follow up on client requests.
Product & Visual
1. Participate in product presentations.
2. Demonstrate in-depth knowledge of all products in your category and stay updated on all store categories.
3. Ensure the store environment is well-maintained.
Profile
1. Experience as a Client Advisor in a luxury boutique setting.
2. Alignment with luxury brands and products.
3. Strong customer service skills and a luxury approach.
4. Excellent interpersonal and relationship-building skills.