Technical Support Engineer – Pre-Sales & After-Sales
Location: Italy
Department: Technical Support
Reports to: Head of South EU Technical Support
Company Overview
Hoymiles Power Electronics Inc. is a global leader in inverter technology, headquartered in Hangzhou, China. We design and manufacture innovative microinverters, hybrid inverters, and energy storage systems for international markets, with a strong focus on quality, reliability, and clean energy solutions.
As part of our continued growth in Southern Europe, we are expanding our presence in Italy and are looking for a Technical Support Engineer to reinforce our local service and technical operations.
Key Responsibilities
After-Sales Support
* Deliver high-quality technical support to customers, partners, and installers.
* Provide training sessions to professionals and internal teams on Hoymiles products and best practices.
* Manage the RMA (Return Merchandise Authorization) process efficiently and ensure timely resolution.
* Identify and implement service improvements to optimize response times, spare part usage, and service costs.
* Regularly compile and report service performance data to the headquarters.
Pre-Sales Support
* Support the sales team with technical expertise during customer visits, project planning, and offer preparation.
* Develop and present technical documentation, proposals, and product presentations.
* Coordinate with HQ to ensure compliance with local technical and regulatory requirements.
* Monitor market trends and share insights with product, marketing, and business development teams.
* Participate in competitive benchmarking and contribute to product positioning strategies.
* Represent the company at trade shows, technical training events, and industry seminars.
* Provide on-site technical guidance during installation and commissioning phases when necessary.
Candidate Profile
* Based in Italy, with flexibility to travel both nationally and internationally.
* Holds a degree in Electrical Engineering or a related technical field; a specialization in renewable energy or energy storage is a strong plus.
* Minimum 3 years of experience in technical support, engineering, or field service, ideally in the solar or energy industry.
* Autonomous, analytical, and customer-oriented, with strong problem-solving skills.
* Comfortable working in an international and cross-functional environment.
* Ability to communicate fluently in the local language (spoken and written), along with strong English skills, is essential to support customers and work with international teams.
What We Offer
* A role within a fast-growing global company committed to accelerating the energy transition.
* Opportunities to work on impactful projects across the solar and energy storage sector.
* A dynamic, multicultural team and a clear path for professional development.