Role Overview
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The Digital Workplace Specialist is responsible for designing, operating, and continuously improving the company's modern workplace ecosystem based on Microsoft 365 and related technologies.
The role ensures a secure, efficient, and user-centered digital experience across endpoints, collaboration tools, and identity platforms.
Key Responsibilities
Identity & Access Management
* Manage and optimize Entra ID (Azure AD) tenants, including identity lifecycle, security groups, conditional access, SSO, MFA, and privileged access.
* Support governance of roles, permissions, and Zero Trust principles.
* Hybrid environment knowledge (Active Directory, AD Connect).
Endpoint Management
* Administer and maintain Microsoft Intune for device enrollment, compliance policies, configuration profiles, application deployment, Windows Autopatch, update management, and endpoint security baselines.
* Support Windows, macOS, mobile devices, and BYOD scenarios.
* Troubleshot endpoint issues in collaboration with Service Desk teams.
Collaboration & Content Services
* Manage and administer SharePoint Online, Teams, and OneDrive environments.
* Maintain permissions models, access controls, and content security.
* Drive adoption of modern collaboration features and best practices.
* Provide 2nd/3rd‐level support for M365 collaboration tools.
Digital Workplace Operations
* Provide 2nd/3rd level support for Microsoft 365 services and endpoint-related challenges.
* Knowledge of ServiceNow as ticketing management system.
* Create and maintain operational documentation, knowledge base articles, and end-user guides.
Security & Compliance
• Implement and maintain security configurations aligned with company policies.
Skills & Qualifications
Technical Skills
* Strong knowledge of Microsoft 365, especially:
* Entra ID (Azure AD)
* Microsoft Intune
* SharePoint Online
* Teams, including Voice, Rooms, Apps
* Exchange Online (basic-to-intermediate)
* Familiarity with endpoint security, Windows 11, iOS, Android and macOS management.
* Basic scripting skills (PowerShell preferred).
* Understanding of Zero Trust, identity governance, and security best practices.
Soft Skills
• Strong problem-solving attitude and customer-centric mindset.
• Ability to work with cross-functional teams and manage priorities. xivgfpx
• Clear communication skills and documentation capabilities.
Language skills
• B2 English level is mandatory