Overview
Business Area: Operations. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. ACES Manager: ACES managers focus on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, drive loss identification and reduction, act as liaisons with other departments, provide process skills to the SCs, support SC productivity, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross‑functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive‑deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.
Responsibilities
* Deploy the SC Benchmarking processes adapted for India to train ops leaders and establish a sustainable mechanism in INSCs.
* Use the PDCA methodology to drive small‑scale improvements in processes.
* Use the Kaizen methodology to drive large‑scale process improvements or reduction in costs.
* Sustain rollout of CI essentials and Kaizen essentials training to managers.
* Align with WW ACES to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness.
“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”
Basic Qualifications
* Bachelor’s degree or above
* Knowledge of lean techniques and Six Sigma tools
* Experience in project/program management, Inventory Control, Quality Assurance, or Lean Six Sigma
* Experience using data and metrics to determine and drive improvements
* Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
Preferred Qualifications
* Experience evaluating complex processes and financial scenarios
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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