IT OPERATION SUPPORT & SERVICES SENIOR SPC
Department: INFORMATION TECHNOLOGY
Location: Turin, Italy
Posting ID: 6951
We are HIRING!
We are searching a IT OPERATION SUPPORT & SERVICES SENIOR SPECIALIST
MAIN RESPONSIBILITIES
- Manage and optimize hardware, software, and cloud-based user infrastructures.
- Maintain accurate, real-time IT asset and inventory records.
- Ensure high availability, scalability, and optimal performance of IT systems and infrastructure.
- Oversee the reliable and secure operation of business-critical applications, including SAP and Microsoft 365.
- Safeguard data security, ensure compliance with ISO 27001, GDPR, and NIS2, and maintain robust business continuity plans.
- Perform regular backups, disaster recovery tests, and recovery operations in line with Central IT governance standards.
- Lead server deployment, configuration, testing, and commissioning activities.
- Configure and optimize network services, collaborating with network administrators to ensure secure and seamless connectivity.
- Proactively monitor logs, system events, and performance dashboards to detect, analyze, and resolve issues.
- Support and address the evolving needs of user groups and business applications connected to corporate infrastructure.
- Troubleshoot and resolve software, security, and connectivity issues for end-user devices and enterprise systems.
- Apply patches, updates, and upgrades across systems, ensuring stability, compliance, and security.
- Conduct capacity planning, performance analysis, and system optimization to meet business demands.
- Provide advanced support for PCs, operating systems, enterprise applications, and IT equipment (workstations, printers, scanners, etc.).
- Manage, monitor, and secure in-house LAN, WAN, Wi-Fi, and firewall systems, integrating with cloud-based security solutions (e.g., Zero Trust).
- Track and resolve IT help desk tickets, ensuring timely and effective closure with minimal downtime.
- Oversee hardware/software procurement, vendor management, and support processes in compliance with corporate IT quality and security standards.
- Communicate IT updates, solutions, and digital transformation initiatives across the organization.
- Prepare regular performance, compliance, and incident reports for senior management
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