About the RoleWe are looking for a highly driven Executive Housekeeper to lead the Housekeeping function of our luxury mountain resort, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental brand expectations.
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This role is pivotal in the pre-opening phase and will be instrumental in setting up all housekeeping operations, processes, and team culture ahead of the hotel launch.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Key ResponsibilitiesPre-Opening & Setup
- Lead the full setup of the Housekeeping department, including SOPs, service standards, and operational workflows.
- Define and implement room set-up standards, public area maintenance protocols, and back-of-house organization.
- Oversee selection and procurement of linen, uniforms, guest amenities, and equipment in line with brand standards and operational needs.
- Recruit, onboard, and train the housekeeping team, ensuring alignment with Mandarin Oriental culture and service philosophy.
Operations Management
- Ensure all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards at all times.
- Manage daily housekeeping operations, including room assignments, inspections, and service delivery.
- Implement and monitor quality assurance processes, ensuring consistency and attention to detail.
- Coordinate closely with Front Office, Engineering, and F&B; to ensure seamless guest experience.
Seasonal & Peak Operations
- Plan and execute efficient departmental operations aligned with seasonal opening and closing cycles.
- Manage high-volume periods (winter and summer peaks), ensuring service excellence under pressure.
- Support rapid ramp-up and ramp-do