Job description
Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑and‑five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.
On the southeastern coast of Sicily, nestled between the blue of the Mediterranean Sea and centuries‑old olive groves, Costa Ragusa comes to life with two unique experiences: an exclusive 5‑star resort and a charming village that embodies authentic allure.
We are seeking a Front Office Manager (FOM) to join our team at the property located in Ragusa for the upcoming 2026 season.
The ideal candidate leads our reception team and ensures exceptional guest experience at Mangia’s. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Key Responsibilities
* Planning Front Office operations based on occupancy forecasts
* Supervises Front Office team and ensures service standards
* Handles guest requests, complaints, and feedback directly
* Communicates guest needs across departments to ensure resolution
* Authorizes spending limits, room credits, and department budgets
* Participates in recruitment, training, and performance reviews
* Promotes upselling and cross‑selling to boost revenue
* Leads internal meetings and attends cross‑departmental sessions
* Monitors costs, revenue, and financial performance of the Rooms division
* Reviews performance reports and KPIs
* Works toward guest satisfaction targets and review score goals
Requirements
* Proven experience in luxury hospitality, preferably in 5‑star hotels
* Strong knowledge of front office operations and guest service standards
* Proficiency in Opera PMS and other hotel management systems
* Leadership skills and ability to manage and motivate a team
* Excellent communication and interdepartmental coordination abilities
* Fluency in English; additional languages are a plus
* Problem‑solving attitude and attention to detail
What we offer
* Seasonal Contract
* Accommodation available
* Meals provided
* Career growth opportunities within the company
* Dynamic and collaborative work environment
* Ongoing training and access to professional development courses
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