Company Description With ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products. Eurofins BioPharma Product Testing is seeking an experienced, versatile and highly skilled IT Support Specialist to join our Team Europe based in Vimodrone (MI). This position requieres business travel to other sites if needed. Overall Objectives: Assist with the preparation and execution of the eLIMS-BPT deployment; Provide comprehensive software L1 support for eLIMS-BPT in Europe once deployed; Coordinate with infrastructure team to provide support for issues that go beyond software. Primary Responsabilities: LIMS Support Unique point of contact for European Sites Level 1 support: First point of contact (FPOC), classify request in ServiceNow, solve requests or transfer requests to relevant department (IT infra, Development) Escalate details of software issues to appropriate software development teams (US/IN) Provide data extractions to EU laboratories using SQL TSE servers, file servers, database administrator Hardware management (Printers, label printers, scanner) - Coordination with Site Infrastructure teams Coordinate deployment of Software Updates Other Assignments: Serve on eLIMS-BPT Deployment Team Perform site assessments to determine infrastructure needs to support transition to eLIMS-BPT Assist in establishing necessary infrastructure to support eLIMS-BPT prior to deployment Work with deployment team to coordinate UAT and other site validation activities Qualifications A relevant educational background in IT At least 3 years of relevant work experience in a similar role Excellent communication skills and excellent in English, verbally and in writing Pro-active, service-oriented mindset and a strong focus on the quality of work Flexible and willing to work outside of core business hours when required Additional Information To apply, it is necessary send a detailed Curriculum Vitae, specifying the authorization to process personal data. CVs without these requirements will not be considered. To learn more about Eurofins, please explore our website www.eurofins.com, www.eurofins.it