Overview Join to apply for the Professional Services Engineer, Italy role at Axon.
Location: Italy.
This role is focused on driving customer success and adoption of TASER and Axon products and solutions within Public Safety and adjacent sectors in the region.
Your Impact Your Impact
Be part of a team that bridges citizens and public safety professionals by deploying, supporting, and enabling the use of Axon technologies.
You will work with the Country Manager, Sales and Engineering teams, and in-country partners to ensure successful adoption and deployment.
Your Day to Day
Provide timely, professional technical support to customers via phone, email, and ticketing platforms
Own and follow through on support cases from intake to resolution (Tier 1–3)
Lead onsite and remote installations of Axon hardware and software
Deliver technical training and onboarding to customers and partners as part of product deployment
Collaborate with local partners and distributors, supporting their technical readiness and field performance
Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
Travel as needed (approximately 40%) to support installations, escalations, training, and evaluations
Document and escalate product issues, bugs, and field trends to Engineering and Product teams
Support product evaluations with installation, configuration, and field testing
Schedule and lead regular technical check-ins with assigned customers
Coordinate with internal teams to proactively address customer needs and deployment blockers
Adapt to evolving regional needs and occasionally support cross-functional priorities
Basic Qualifications
3+ years in a technical support, professional services, or field implementation role
Strong technical knowledge in: Networking (TCP / IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (SQL Server, PostgreSQL, MySQL); IaaS (AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
Experience with computing infrastructure, system support, and data centers
Confident in diagnosing and integrating complex IT systems with strong troubleshooting skills
Strong communication in English and Italian, capable of interfacing with technical and non-technical stakeholders
Proficiency with MS Office, Salesforce, Trello, Slack, Quip; quick to adopt new tools
Independent, remote-friendly work style; proactive and self-motivated
Strong interpersonal skills and business acumen; able to collaborate across teams
Willing and able to travel up to 40% within region and abroad
Legal right to live and work in Italy and travel internationally
Premio: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
Prior military or law enforcement experience
Bachelor's Degree (preferably in Computer Science or Engineering) or equivalent experience
Service Management and / or Professional Services experience in the public safety or defence sector is a plus
Don't meet every single requirement?
That's ok.
Axon encourages applications from candidates with diverse backgrounds and experiences.
Important Notes The above description is not exhaustive of all duties and responsibilities and may change at any time.
Some roles may require eligibility to work in a firearms environment.
Axon is an equal opportunity employer.
Axes to help diversity and inclusion: We are committed to building diverse teams that reflect the communities we serve.
If you require accommodation during the application process, please contact
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