Your mission
As a
Customer Success Manager at mama health, you’ll be the main partner for some of the world’s leading pharmaceutical companies, ensuring that they extract maximum value from our Patient Journey Analytics Platform. You will:\nServe as the
trusted advisor
for our pharma clients at
multiple organizational levels, working with
several business functions
(marketing, market access, medical, patient advocacy, analytics), helping them understand how patient insights can directly support their strategic and business objectives.\nTranslate patient-reported data and real-world insights into actionable recommendations for clients,
shaping launch strategies,
awareness initiatives, and
patient empowerment opportunities .\nDesign, execute, and oversee
client rollout plans, ensuring smooth
adoption of mama health’s products
across global and local teams.\nMonitor and demonstrate
ROI
for clients, leading
renewal
conversations and identifying opportunities to
expand
partnerships, ultimately
owning client’s success end-to-end .\nAct as the
bridge
between clients and our internal teams: collaborate closely with
Data Science,
Commercial, and
Marketing, while bringing
structured client feedback
to our Patient App team to continually improve the product.\nRepresent mama health
in high-stakes client discussions, from day-to-day project delivery to strategic quarterly reviews.\nYour profile
Experience:
2–5 years in Customer Success, Account Management, Consulting, or another client-facing role with proven ownership of client relationships. If you believe you are an exceptionally-talented individual, feel free to apply even with fewer years of experience, there might still be an opening for you.\nClient leadership:
You have strong relationship management skills, are comfortable engaging senior stakeholders and guiding them through adoption of new tools or processes.\nIndustry knowledge:
Healthcare or pharma experience is expected. In case of a lack of previous experience, we evaluate candidates with a strong interest and willingness to learn quickly.\nExecution & ownership:
You are a strong executor with excellent organizational skills, able to deliver reliably in a fast-paced environment.\nCreativity & innovation:
You don’t just follow playbooks — you enjoy shaping new approaches, guiding clients through novelty, and helping them embrace innovative solutions.\nFlexibility:
You are adaptable and open to taking on projects within and beyond the traditional scope of Customer Success, thriving in a fast-moving company that grows with you.\nAnalytical mindset:
You are comfortable with data-driven insights and able to translate complex information into clear client value stories.\nCollaboration:
You thrive in cross-functional environments and are a team player.\nLanguages:
You are seriously fluent in English. Ideally you also speak some other languages, ideally German/Italian/Spanish/French.\nMindset:
You are entrepreneurial, proactive, and resilient — you take ownership, bring structure where needed, and are motivated by impact.\nWhy us?
A mission that matters: help shape the future of healthcare at one of the fastest-growing AI healthtech startups in Europe\nCompetitive compensation package, including equity for senior roles\nRegular team events and off-sites with an exceptional team\nWolt dinner + a ride home when working late\nBeing at the forefront of technology, building cutting-edge AI products for healthcare\nGreat office space and work environment in Berlin