Your ContributionOperate and maintain IT systems and applications in line with Standard Operating Procedures and Operations Manuals.Handle request fulfilment activities, including user access and account management.Support incident management to minimize service interruptions and ensure agreed OLA and SLA targets are met.Perform hardware replacements and support for end-user devices (PCs, printers, scanners, mobile phones, etc.).Ensure Configuration Management Database (CMDB) information is accurate and kept up to date.Identify potential automation opportunities and actively support their implementation.Implement and maintain monitoring for IT infrastructure components and applications based on defined procedures.Support the change management process by executing approved changes on IT infrastructure and applications.Perform patch management activities and support the deployment of new releases.Analyze system failures, resolve issues, and restore services following incidents or breakdowns.Your Experience and QualificationsHigh school diploma or technical education in IT or a related field.Minimum of 5 years of experience in an IT operations or similar role.Solid knowledge of Microsoft Windows operating systems.Basic understanding of networking concepts and TCP / IP protocols.Native Italian speaker with good English skills, sufficient to work with technical documentation (minimum B1 level).Facts about the jobEntry level : Experienced hiresPart- / Full-time : Full TimeFunctional area : ITDepartment : BU3 Lifecycle and MobilityLocation : Parma, ITCompany : MAHLE Aftermarket (IT)Your future at MAHLEAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.J-18808-Ljbffr
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