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Job Reference:
437935272
Job Views:
1
Posted:
20.05.2025
Expiry Date:
04.07.2025
Job Description:
WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets — managing the full lifecycle of specialist and executive-level hires.
At Etinars, we genuinely care about who you are and what you need.
We emphasize robust, enduring connections built on trust and transparency.
Our approach ensures a swift journey, guiding you hand in hand toward your next career step.
WHAT WE ARE LOOKING FOR
Help Desk Application Support – Space Operations (ESA)
Location: Rome (Hybrid work mode)
We seek a motivated and tech-savvy Help Desk Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions.
You will be part of a dynamic, international team operating in a high-security, high-impact space environment, supporting Earth observation, satellite launches, and future space programs.
YOUR TASKS
Provide first-line technical support via phone, email, or ticketing system
Log, categorize, and prioritize tickets accurately
Troubleshoot and resolve complex incidents and application issues
Escalate to 2nd/3rd level support following SLAs
Handle application access, configurations, and routine updates
Conduct application monitoring and alarm analysis
Maintain and improve operational documentation and procedures
Participate in testing, patching, and deployments
Communicate clearly and professionally with ESA end users
Collaborate with internal teams and external vendors to resolve issues
Apply ITIL best practices in incident, request, and change management
Contribute to user training, documentation, and knowledge sharing
YOUR SKILLS AND EXPERIENCE
Technical Skills:
Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
Familiarity with the ITIL framework
Comfortable with Microsoft Office, Outlook, and basic systems administration
Understanding of XML, SFTP, and Eclipse is a plus
Excellent troubleshooting skills, especially under pressure
Technical certifications are a strong asset
Knowledge and Experience:
1–2 years of experience in help desk or application support roles
Personal Skills:
Fluent English (written and spoken – B2 minimum)
Strong customer service, communication, and stress management skills
Problem-solving mindset and practical attitude
Capacity to multitask, prioritize, and work under pressure
Ability to adapt and learn quickly in a structured environment
EXTRA INFORMATION
Work location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote)
Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00
Contract type: Permanent
Support a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations
Join a collaborative, multicultural and international team and be part of the European space ecosystem
Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria:
Non-EU Citizens already based in EU with a valid work permit
Once we receive your CV, we will evaluate it carefully. If suitable, we will contact you. If not, your CV will be kept for future opportunities.
We support Diversity and Inclusion. If you identify as part of this community and meet the minimum criteria, you will be given the opportunity to demonstrate your abilities at an interview.
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