Experteer OverviewAs Client Director at ServiceNow, you will lead relationships with our largest accounts to drive strategic outcomes. You'll orchestrate virtual teams across Solution Sales, Solution Consulting, Support and Professional Services to co-create AI-enabled solutions. You will grow global accounts by aligning resources and building trust from project teams to CxO level. You'll define roadmaps to elevate customer experience while achieving financial targets for licenses, renewals and services. This is a high-impact, enterprise software role in a fast-growth, mission-driven environment.Retribuzione / BenefitsProvide strategic leadership and serve as the relationship manager between customers and ServiceNowLead large virtual teams across Solution Sales, Solution Consulting, Support and Professional ServicesOversee growth of global accounts and deployment of worldwide resourcesBuild trust and multi-tiered relationships up to CxO levelDevelop a clear roadmap and capabilities to promote outstanding customer experienceAchieve financial targets including Licenses, Renewals and Professional ServicesResponsabilità10+ years of client management experience5+ years as a Client Director or equivalent with multi-million-dollar sales and executive relationship managementExperience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management within software or IT salesRecord of exceeding sales targetsExperience leading a virtual or matrixed teamUnderstanding of broad, macro-level business IT needs for prospective clientsTravel up to 50%
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