Ph3Experteer Overview /h3pAs a Customer Journey Expert within ING’s Digital Tribe, you design and govern end-to-end customer experiences across the lifecycle with a focus on digital channels and data-driven decisions. You own journey outcomes, ensuring coherence and value while collaborating with cross‑functional teams. You’ll translate insights into improvements and work toward measurable customer and business impact. This is a role that shapes how customers interact with ING’s digital services. /ph3Retribuzione / Benefits /h3ulliOwn and evolve end-to-end customer journeys across the Customer's Life, ensuring consistency and customer value /liliDefine and monitor digital and journey KPIs; use data to identify pain points and opportunities /liliUtilize OrangeSharing and FigJam for documentation, governance, and collaborative design of journeys /liliTranslate journey needs into clear functional and non-functional requirements; bridge business, UX, and IT /liliCollaborate in an agile, cross-functional environment with Product, UX, Tech, Risk, Operations and others /liliPromote a customer‑centric culture and ensure journey thinking across teams /li /ulh3Responsabilità /h3ulli3-5 years of experience as Customer Journey Expert, Business Analyst or similar in complex, regulated environments /liliExperience with digital channels and customer experience initiatives /liliProven ability to work in cross‑functional and agile delivery setups /li /ul /p #J-18808-Ljbffr