PstrongDolce Gabbana /strong, a leader in the luxury fashion industry, has an exceptional opportunity available in its newly in-house strongBeauty Division /strong within EMEA Education Department. /ppbrScorra verso il basso per una panoramica approfondita di questo lavoro e dei requisiti per i candidati. Invii la sua candidatura facendo clic sul pulsante "Candidati".br/ppstrongAbout the job /strong /ppbr/ppThe Training Education Manager EMEA is responsible for designing, implementing, and managing comprehensive training programs across the EMEA region. The role ensures that frontline teams have the skills, product knowledge and behaviors required to deliver exceptional customer experience, elevate brand sophistication, and support business growth. The manager collaborates closely with global and regional stakeholders, ensuring alignment with the brand’s strategy and training objectives. /ppbr/ppbr/ppstrongKey Responsibilities /strong /ppbr/ppstrong1. Training Strategy Execution /strong /pulliEnsure full execution of the regional training strategy across the EMEA perimeter. /liliDesign structured training and development programs (both in presence and remote) tailored to clusters, countries, or assortment. /liliFacilitate and adapt global training modules to regional needs in collaboration with Global Education and EMEA teams. /liliOrganize and execute large-scale training events such as annual seminars-ETM /liliAssess training needs to identify performance gaps and required upskilling. /liliCoordination of local trainers in the implementation of the training strategy in each country. /li /ulpbr/ppstrong2. Coaching Field Support /strong /pulliDevelop Beauty Consultants' or store teams’ skills through ongoing on‑floor coaching and follow‑ups. /liliSupport development of customer-centric behaviors and selling skills. /liliProvide qualitative feedback to regional and global training teams on learning impact. /li /ulpstrong3. Customer Experience Service Excellence /strong /pulliEnsure delivery of a premium, brand‑aligned customer experience. /liliImplement tailored services, consultations, and in-store initiatives to elevate the client journey. /liliTrack training impact on KPIs and Surveys /li /ulpstrong4. Digital Training Tools Innovation /strong /pulliIdentify opportunities to deploy and optimize digital training tools across EMEA markets. /liliRoll-out of the education app across the region /li /ulpbr/ppstrong5. Administration Reporting /strong /pulliOversee administrative training responsibilities and ensure alignment with budgets. /liliTrack and measure KPIs to evaluate training effectiveness and ROI. /liliCoordinate with cross‑functional teams (Retail, VM, HR, Marketing) to ensure full training integration. Industry benchmark: /li /ulpbr/ppstrongQualifications Skills /strong /ppbr/ppstrongExperience /strong /pulliMinimum 3–5 years' experience in training or education roles within luxury, beauty, or premium retail environments. /liliPrevious field experience (e.g., Beauty Consultant) considered a plus. /li /ulpbr/ppstrongEducation /strong /pulliBachelor’s degree required; Master’s degree is a plus. /li /ulpbr/ppstrongTechnical Professional Skills /strong /pulliStrong presentation, coaching, and facilitation capabilities. /liliExcellent communication and ability to adapt messaging to varied audiences. /liliCompetence in MS Office and digital learning platforms. /liliAbility to work comfortably with different levels of the organization. /li /ulpbr/ppstrongSoft Skills /strong /pulliHigh sense of luxury service mindset. /liliStrong organizational and time‑management skills. xdwybme /liliStrategic thinking and proactive problem‑solving. /li /ulpbr/ppstrongMobility /strong /pulliAvailability to travel /li /ul