Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over [number] professionals and a network of [number] points of sale in [number] countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer" in Europe, North America, Latin America, Australia, and New Zealand by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers”. This recognition spans all [number] countries where we operate. Position Overview Amplifon’s Global Data team is currently seeking a Data Service Manager. He or she will interact with the Business and Development teams during both project and operational phases to properly handle release management and improve support services, ensuring service availability and continuity. Main Responsibilities Promote application and process improvements based on operational experience and customer feedback. Prioritize issue analysis and resolution activities based on business context and criticalities. Be the first point of contact for critical issues or improvement needs related to Amplifon Data Warehouse, marketing campaign platform, and their integrations. Ensure service continuity while coordinating releases of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with a comprehensive understanding of Architecture, System Integration, Security, Performance, Scalability, and Reliability. Serve as the subject matter expert for client data and omni-channel marketing campaigns. Interact regularly with application development, enterprise architecture, technology teams, and vendors. Investigate application issues to determine root causes, resolve data issues, and recommend process changes to prevent recurrence. Perform work on time, within scope, and with high customer satisfaction. Skills Ability to prioritize assignments, handle shifting deadlines, and work independently or in a team. Strong problem-solving skills. Knowledge of general Business and CRM processes, highly appreciated in Retail industry. Business needs analysis skills. Strong organizational and project management skills. Ability to work flexibly in a rapidly changing environment. Excellent communication and interpersonal skills. Understanding of relational databases and proven SQL knowledge. Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems (highly appreciated). Knowledge of Google Cloud Platform and DBT (highly appreciated). Knowledge of Microsoft PowerBI and Azure Analysis Services (highly appreciated). Qualifications [Number] years of experience in a functional analyst role, preferably in CRM or Campaign Management projects. Degree in Computer Science or Economics preferred. Willingness to travel as required. Fluency in Italian and English (both written and spoken). At Amplifon, we believe people are our most important asset. We invest in talent engagement, continuous development, support, and recognition to help our people exceed limits and build fulfilling careers. We offer a hybrid working policy, allowing employees to work remotely [number] days per month. Candidates who are registered in the protected categories and beneficiaries of the law are encouraged to apply. J-18808-Ljbffr