OverviewField Quality Investigator (Quality Flying Doctor) – Permanent contract – StaffWe are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality.RoleMission & Impact — As a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging field quality issues. You will be on the front lines, traveling to the source of problems to conduct deep-dive technical analyses. Your work will be crucial in bridging the gap between customer-reported issues and engineering solutions, directly impacting product quality, customer satisfaction, and warranty costs. You don\'t just report problems; you own the initial investigation and provide the critical data needed to drive resolution.ResponsibilitiesOn-Site Field Investigation & Problem Identification: Travel to dealerships, repair shops, and customer locations to perform hands-on inspections of vehicles exhibiting quality concerns. Conduct detailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue. Perform comprehensive data collection, including reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. Execute issue reappearance tests to confirm the problem and understand the specific conditions under which it occurs.Technical Pre-Analysis & Root Cause Hypothesis: Build a robust pre-analysis for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. Based on your findings, perform initial triage to determine the most likely root cause category: Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. Cre