Ali Spa We are looking for a dynamic, customer-oriented individual to join our Customer Service team. The role involves managing daily interactions with both Italian and international clients, with the goal of ensuring a smooth, clear, and professional experience throughout all phases of the commercial process (order management, shipping, and after-sales support). This position is ideal for someone eager to grow within the company, progressively taking on more responsibility. Responsibilities: Customer order management, including entry and monitoring in the ERP system. Daily communication with customers via email and phone. Coordination with purchasing, logistics, production, planning, R&D, quality team, administration and sales teams to ensure delivery timing and methods. Support in handling post-sales requests (complaints, returns, information). Preparation of basic reports and customer database updates. Participation in internal projects aimed at improving customer service. Required skills, Competencies and abilities : Excellent interpersonal and communication skills, with a strong customer orientation. Excellent excel and Sap. Fluent in Enghlish Tutti gli annunci di lavoro da noi pubblicati si intendono rivolti ad ambo i sessi, a persone di tutte le eta' e nazionalita' (ex L. 903/77, D.Lgs. 215/03 e 216/03 s.m.i.). Informativa sul trattamento dati (GDPR: Reg. UE 2016/679) presente al seguente Link e nel sito di Ali Lavoro. Agenzia per il Lavoro, iscrizione Albo informatico Sez. I Aut. ANPAL Prot. 75. Settore: Industria della gomma e della materia plastica Ruolo: Commerciale/Vendite Gestisce altre persone: No Tipo di occupazione: Contratto a tempo indeterminato