Application Engineer works to actively drive and manage the mechanical evaluation stage of the sales process.
Working in conjunction with the field sales team as the key technical advisor, the Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process.Key Tasks:· He/She take care of the customers (both external and internal) technical requests using the company structure and tools, defining the proper technical product selection, fully understanding the scope of supply and the customer specifications.
· He/she shall coordinate the information flow from and to customers, interacting with them and with the internal resources in charge to allow/facilitate/support the sale.
· He/she will use the SAP tool, in order to open T-Tasks or E-Tasks to the Headquarters, according with the Nord corporate roles, ensuring that every technical request will be solved in an effective way.
· He/she will interact with German colleagues within the Headquarters to get the necessary support to solve any issue related to technical aspects of the sales process and to solve any open issue related to the product.
· Under the guidance of the Internal Sales / Application Engineering Manager shall also be involved in the sales processes in conjunction side by side with the Internal/External Sales staff.
· He/She is an active participant in the company's suggestion, quality, efficiency, and cost savings programs.
📌 Application Engineer
🏢 Alten Italia
📍 Montà