About us :
We’re visionary innovators providing trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. More than 40% of the world’s largest companies use our solutions. We’ve achieved tremendous growth by bringing together some of the most successful financial technology companies worldwide.
At ION, we offer careers full of opportunities: to invent, design, collaborate, build, and transform businesses, empowering people around the world to do more, faster, and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.
We are strengthening our Service Management team and are looking for talented professionals passionate about innovation and financial services.
The ideal candidate will thrive in a dynamic, fast-paced, and innovative environment and will contribute to delivering best-in-class services to our customers.
Your role :
Your duties and responsibilities
* Provide customers with information regarding business services, availability, and service level agreements.
* Establish and maintain high standards and procedures for premium service to ensure consistent and efficient delivery.
* Monitor and assess the performance of the service team, providing regular feedback, coaching, and recognition to promote excellence.
* Ensure the timely and accurate completion of service requests, work orders, and documentation, with attention to detail and quality.
* Analyze service metrics, including response time, resolution rates, and customer satisfaction, and take proactive steps for continuous improvement.
* Collaborate with other departments to develop and implement strategies that enhance customer satisfaction, improve service efficiency, and meet business objectives.
* Prepare and present regular performance reports to senior management, highlighting key metrics and improvement initiatives.
* Identify opportunities for service improvement and recommend process enhancements, tools, or technologies.
* Stay informed about industry trends, best practices, and emerging technologies in the service sector, continually seeking to enhance knowledge and skills.
Other duties:
Additional tasks may be assigned as your role expands.
Your skills, experience, and qualifications required
* Master of Science degree with honors, preferably in Administration, Management, or related fields.
* Passion for innovation and financial services, with knowledge of service management principles, processes, and best practices.
* Preferred 5-7 years of experience in financial services, consulting, or ICT business.
* Excellent interpersonal skills and proficiency in Italian and English.
* Outstanding communication and negotiation skills, teamwork aptitude, and strong customer orientation.
What we offer :
Permanent employment contract.
Location : Milan
Important notes :
According to Italian Law (L.68 / 99), candidates from the disability list will be given priority.
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