Overview
Tata Consultancy Services (TCS) is looking for a Desktop Support Engineer in Mogliano Veneto for one of our top clients, a major player in the Finance market.
This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues.
As a Desktop Support Engineer, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary.
Responsibilities
Support a diverse group of energetic users with varying levels of technical expertise and requirements;
Provide both desk-side and remote support to end-users;
Maintain Thin Client, Laptops, Mobile phones and focusing on functionality, end user experience, and efficient problem resolution;
Install & troubleshoot end user equipment including : Computer hardware, Microsoft & third-party Software and Insurance applications (if need be), Mobile devices, Desk phones and printers;
Manage and maintain conference room equipment;
Creating / updating required technical documents for maintaining knowledge repository;
Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, mobile phones, registering SIM card, account creation and access authorization based on provided policies;
Manage and monitor the IT Support ticket queue.
Requirements
Hardware / Software and Remote Support;
End-user technologies;
Good knowledge with Windows registry;
Ability to troubleshoot software / hardware issues and provide timely resolution.
Advantages
knowledge of ServiceNow.
Why choose TATA?
TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.
Our offer includes
multinational work environment
competitive offer and benefits
flexible and agile work environment
If you are ambitious, passionate with new technology and digital transformation, we look forward to receiving your application!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology and Consulting
Industries
IT System Operations and Maintenance
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📌 Desktop Support Engineer - Mogliano Veneto Onsite
🏢 Tata Consultancy Services
📍 Campo di Ne